Jeremy brings a variety of technical and administrative experience to the position of Director of Business Operations at Ihloom. In his previous position at Mantra Computing, Jeremy was in charge of IT Help Desk operations, ensuring excellent customer service and prompt ticket resolution for clients as well as acting as a final escalation point for technical tickets. He also was in charge of advising on and resolving cybersecurity incidents for Mantra clients. These experiences have greatly informed the products and services that Ihloom provides to its clients, ensuring that the company’s service offerings solve real-world issues that small and medium-sized businesses face every day.
Jeremy holds the Certified Information Systems Security Practitioner (CISSP) certification and currently resides in Richmond, VA, after spending 6 years in Boston. He enjoys telecommuting, the New York Mets, and long walks along the James River with his dog, Mesa.